Privacy Policy

Section 01

Information We Collect

gtc77 collects certain personal information to provide you with a safe, reliable, and seamless gaming experience. We only collect data that is necessary for our operations and that you have actively provided to us, or that is automatically generated when you use our platform.

Information You Provide Directly

When you register an account, make a deposit, or contact our support team, you may provide the following information:

• Full name, date of birth, and national identification details for account verification.
• Email address and mobile phone number for communications and two-factor authentication.
• Residential address for KYC compliance, including district, division, and postal code within Bangladesh.
• Payment method information such as bKash account number, Nagad wallet ID, or Rocket mobile banking details.
• Any documents submitted for identity verification, such as a National ID card or passport copy.

Information Collected Automatically

When you access our platform, certain technical data is automatically collected to help us maintain security, improve performance, and analyse usage patterns:

• IP address, device type, operating system, and browser version.
• Pages visited, session duration, referral source, and in-platform navigation patterns.
• Game activity logs, including bet amounts, game types played, and transaction timestamps.
• Cookie identifiers and similar tracking technologies as described in our Cookies section.

Section 02

How We Use Your Information

gtc77 uses the personal information we collect for the following legitimate purposes. We do not use your data for any purpose beyond what is described in this policy without first obtaining your explicit consent:

• Account creation, verification, and management, including KYC and age verification (21+ requirement).
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment methods.
• Delivering customer support, responding to queries, and resolving disputes or complaints.
• Sending important account notifications, transaction alerts, and service updates by email or SMS.
• Preventing fraud, money laundering, and other illegal activities through monitoring and compliance checks.
• Personalising your experience, including showing relevant promotions, game recommendations, and bonus offers.

We may also use aggregated, anonymised data for internal analytics and product improvement. This anonymised data cannot identify you personally and is used solely to improve the gtc77 platform for all users.

Section 03

How We Share Your Information

gtc77 does not sell, trade, or rent your personal information to third parties for their marketing purposes. We may, however, share your information in limited, specific circumstances as described below:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating the platform, including payment processors (bKash, Nagad, Rocket), fraud detection services, identity verification providers, and cloud hosting partners. All such providers are contractually bound to handle your data securely and solely for the purpose of fulfilling their service to gtc77.

Legal Obligations

We may disclose your personal information when required by applicable law, regulation, legal process, or government authority. This includes responding to lawful requests from regulatory bodies or law enforcement agencies in connection with the prevention or investigation of criminal activity, including financial crime.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website prior to any such transfer, and you will retain your rights regarding your personal information.

Section 04

Payment & Financial Data

gtc77 takes the security of financial data with the utmost seriousness. All deposits and withdrawals on our platform are processed via trusted local payment providers familiar to Bangladeshi users, including bKash, Nagad, Rocket, and Upay, as well as international methods such as Visa and Mastercard.

Regarding the handling of financial data specifically:

• We do not store complete payment credentials (e.g., full card numbers or bKash PINs) on our servers. Payment transactions are processed through the payment provider's secure systems.
• Transaction records (amount, date, method, status) are retained for audit, compliance, and dispute resolution purposes.
• You will receive a transaction confirmation for all completed deposits and withdrawals for your own records.

If you believe any unauthorised transaction has occurred on your gtc77 account, please contact our support team immediately at [email protected].

Section 05

Data Retention

gtc77 retains your personal information for as long as your account remains active or as needed to provide you with our services. We may also retain certain information after account closure where required by law, regulation, or for legitimate business purposes such as audit trails, fraud prevention, or resolving outstanding disputes.

When your data is no longer required for any of the above purposes, we will securely delete or anonymise it so that it can no longer be linked back to you. You may request the deletion of your account and associated data at any time by contacting our support team, subject to any overriding legal retention obligations.

Section 06

Cookies and Tracking Technologies

gtc77 uses cookies and similar tracking technologies to enhance your experience, remember your preferences, maintain session security, and analyse how our platform is used. This section explains what cookies we use, why, and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the website to function correctly. They enable core functionality such as secure login sessions, CSRF protection, and navigation between pages. Without these cookies, our platform cannot operate. As they are essential, they cannot be disabled.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform — such as which pages are most visited, how long sessions last, and where users drop off. This data is used in aggregate form only and helps us improve the quality and usability of the gtc77 platform. You may opt out of analytics tracking by adjusting your browser settings.

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most browsers allow you to block or delete cookies; however, please note that disabling cookies may affect the functionality of certain features on the gtc77 platform. Refer to your browser's help documentation for specific instructions on managing cookie preferences.

Section 07

Your Rights Regarding Your Personal Data

gtc77 respects your rights over your personal data. You are entitled to exercise any of the following rights at any time by contacting our support team:

• Right to Access — You may request a copy of the personal data we hold about you at any time.
• Right to Rectification — If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure — Subject to legal and compliance obligations, you may request the deletion of your personal data and account from our systems.
• Right to Object — You may object to the processing of your personal data for direct marketing or profiling purposes.
• Right to Data Portability — Where technically feasible, you may request your personal data in a structured, machine-readable format for transfer to another service.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, and in any case no later than 30 days from receipt. We may need to verify your identity before processing your request.

Section 08

Security of Your Information

gtc77 employs industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmitted between your device and our servers, firewalls, access controls, and regular security audits of our platform infrastructure.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. If you have reason to believe that your interaction with gtc77 is no longer secure, please notify us immediately by contacting [email protected] so we can investigate and take appropriate action.

Section 09

Children's Privacy

gtc77 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

Section 10

Changes to This Privacy Policy

gtc77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform.

Your continued use of gtc77 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gtc77 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist users across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Email: [email protected]